Shipping & Delivery Policy
Trikk Policies
We aim to prepare and deliver every Trikk order carefully, clearly, and within the estimated delivery period shown below.
Last updated: July 21, 2026
Delivery time starts after your order has been confirmed and prepared for shipment.
1. Order Processing
Once your order is placed, it will be reviewed, confirmed, and prepared for shipment. Orders are processed during our regular business days.
Orders placed on weekends, public holidays, or outside normal working hours may begin processing on the next business day.
2. Delivery Time
The estimated delivery period is between 2 and 5 business days after the order has been confirmed and prepared for dispatch.
Delivery times are estimates and may vary depending on the delivery location, courier availability, order volume, public holidays, weather conditions, or circumstances outside our reasonable control.
3. Delivery Areas
Delivery is available to the areas supported by the shipping options shown during checkout.
If your address is outside the available delivery zone, the order may not be completed or our team may contact you to discuss an alternative delivery arrangement where possible.
4. Shipping Charges
Any applicable shipping charge will be displayed during checkout before the order is completed.
From time to time, Trikk may offer free shipping or promotional delivery rates. Such offers may be subject to a minimum order value, selected areas, or a limited promotional period.
5. Correct Delivery Information
Customers are responsible for providing a complete and accurate delivery address, phone number, and recipient name.
Trikk is not responsible for delays or failed delivery attempts caused by incorrect, incomplete, or outdated customer information.
6. Receiving Your Order
Please ensure that someone is available to receive the order at the provided address during the delivery period.
The courier may contact you using the phone number included with the order. If the courier cannot reach you or complete the delivery, another attempt may be arranged according to the courier’s procedures.
7. Failed or Repeated Delivery
If delivery cannot be completed because the customer is unavailable, unreachable, refuses the shipment, or provides incorrect information, the order may be returned to us.
Additional shipping charges may apply if the customer requests another delivery attempt, where permitted.
8. Delays Outside Our Control
Although we aim to deliver within 2–5 business days, delays may occasionally occur because of courier issues, high order volumes, public holidays, severe weather, transportation disruptions, or other events outside our control.
We will make reasonable efforts to provide updates when we become aware of a significant delivery delay.
9. Damaged, Missing, or Incorrect Orders
Please inspect your order as soon as it is received. If an item arrives damaged, missing, or different from the item ordered, contact Trikk as soon as possible and provide the order details and clear supporting photographs.
We will review the issue and arrange the appropriate solution in accordance with our Return & Exchange Policy and applicable consumer rights.
10. Order Updates
Order confirmations, shipping updates, or delivery communications may be sent using the email address or phone number provided when the order was placed.
Customers should ensure their contact details remain active until the order has been delivered successfully.
11. Policy Updates
Trikk may update this Shipping & Delivery Policy when delivery methods, service areas, charges, courier arrangements, or business requirements change.
The latest version will be published on this page with the revised update date.
Contact Us
For questions about shipping, delivery, or the status of an order, please contact Trikk through the Contact page available on our website.